Customer Experience Officer- Owaka

See more about the role below, including the responsibilities and skills we are looking for.
Customer Experience Officer- Owaka Balclutha, New Zealand
Reference: 6617762
Are you a tech-savvy, people-oriented individual with a passion for community engagement? If so, we want you to join our team as a Customer Experience Officer at the Owaka Community Library! About Us: At Clutha District Council, we are committed to empowering our community to thrive while preserving our spaces for future generations. We believe in creating a workplace where everyone feels valued, supported, and confident in their roles.
About the Clutha District: The Clutha District, spanning over 6,700 square kilometers in the lower South Island, offers breathtaking scenery from coast to mountains. Enjoy a relaxed lifestyle, affordable housing, and a friendly community, fostering an ideal work-life balance. Conveniently located near Central Otago and Dunedin, with its international airport and university, and bordered by the stunning Catlins, renowned for its waterfalls, wildlife, rainforest, and surf-worthy beaches.
Role Overview: The Customer Experience Officer ensures that every visitor's journey is engaging and positive. This role encompasses delivering library programs, assisting with digital information access, promoting the area to visitors, and helping customers access Council and community services. The role is primarily based at Owaka Community Library, with occasional relief duties at other facilities. This is a permanent part-time position, requiring 30 hours per week.
Key Requirements: A high level of digital proficiency across a wide range of applications and technologies Excellent communication skills - both oral and written An ability and confidence to relate well to people of all ages, backgrounds and ethnicities; and a passion for making positive difference for people Self-motivated with high levels of adaptability and time management skills Why Join Us? Opportunity to make a meaningful impact in your community. Supportive and inclusive work environment. Ongoing professional development and training opportunities. If this role sounds like what you're looking for, we'd love to hear from you! We will be assessing applications as they are received, so apply now!
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