Customer Experience Officer- Owaka

See more about the role below, including the responsibilities and skills we are looking for.
Customer Experience Officer- Owaka Balclutha, New Zealand
Reference: 6644156
Are you an outgoing, tech-savvy and people-oriented team player?
If so, we want you to join our team as a Customer Experience Officer at the Owaka Community Library!
About Us:
At Clutha District Council, we are committed to empowering our community to thrive while preserving our spaces for future generations. We believe in creating a workplace where everyone feels valued, supported, and confident in their roles.
About the Clutha District:
The Clutha District, spanning over 6,700 square kilometers in the lower South Island, offers breathtaking scenery from coast to mountains. Enjoy a relaxed lifestyle, affordable housing, and a friendly community, fostering an ideal work-life balance. Conveniently located near Central Otago and Dunedin, with its international airport and university, and bordered by the stunning Catlins, renowned for its waterfalls, wildlife, rainforest, and surf-worthy beaches.
Role Overview:
The Customer Experience Officer ensures that every visitor's journey is engaging and positive. This role encompasses the delivery library programmes and services, providing digital assistance, promoting the area to visitors, and helping customers access Council and other services. The Owaka Community Library is open 363.5 days of the years. This role is a permanent 30 hour pw position, primarily working Sunday to Wednesday, although additional hours will be required on occasions to provide relief cover for staff at Owaka, other libraries and/or the isite.
Key Requirements:
A high level of digital proficiency across a wide range of applications and technologies
Excellent communication skills - both oral and written
An ability and confidence to relate well to people of all ages, backgrounds and ethnicities; and a passion for making positive difference for people
Self-motivated with high levels of adaptability and time management skills
Why Join Us?
Opportunity to make a meaningful impact in your community.
Supportive and inclusive work environment.
Ongoing professional development and training opportunities.
If this role sounds like what you're looking for, we'd love to hear from you!
We will be assessing applications as they are received, so apply now!

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