Auckland Transport (AT) keeps Auckland moving! We plan and fund public transport, promote and initiate alternative ways to get around the city, operate and maintain the local road network, and manage parking and traffic systems.How are we going to deliver easy and safe journeys for a growing and vibrant Auckland?By innovating and focusing on exceptional customer experiences!We are looking for a dynamic Customer Experience Lead to drive, impact and lead change for our customers across AT's infrastructure programmes and projects. Come join the team as a Customer Experience Lead ! We now have an awesome opportunity for an experienced, dynamic, customer-centric superstar to join our team and really impact change as a Customer Experience Lead . This role plays a huge part in AT's journey to put customers at the heart of the planning, design and delivery of our infrastructure initiatives. Our focus starts with our customers and our vision in this space is fully supported by our CEO and leadership teams. What you might like to know about this opportunity: Lead the delivery of customer experience projects, ensuring customer experience requirements, budgets and resources have been accounted for, and customer outcomes are delivered across infrastructure programmes and projects. Lead the implementation of customer experience strategy, demonstrate thought leadership, identify change, remove barriers to make improvements to end to end customer experiences across prioritised programmes of work. Define key customer experiences across the scope of projects and collaborate with customers, suppliers and key stakeholders to form a shared set of insights to understand customer problems and design solutions from a human centred perspective. Partner with others within AT to develop plans, manage resources and monitor deadlines for initiatives across key customer experiences. Lead and implement project activities through the use of collaboration, agile tools and methods and cross-functional teamwork. Ensure alignment of customer experience-focussed activities and initiatives to wider AT strategies and priorities. We are looking for someone who is innovative, customer oriented, collaborative and has a passion for helping grow a high-performing team. You will be: Bold and ambitious, someone who looks for innovative ways to deliver business outcomes A superior communicator with a growth mindset Customer oriented whilst maintaining a delivery focus Supportive and respected, able to demonstrate effective and impactful leadership and collaboration A team player through and through, you are dedicated to continually improve ways of working to achieve high quality outcomes efficiently Adept at relationship-building, maintaining effective partnerships and influencing. Able to achieve objectives and empower others, utilising all resources to achieve the best customer outcomes. At AT, we embrace inclusion and fully support building a diverse workplace. Our Flexible Working initiative empowers people to work flexibly for them, our customers and our business. Flexi options will be considered and we invite candidates to talk to us early in the hiring process about how flexi might work for you. In addition, we also offer: A chance to work on diverse projects Investment in your professional development and training Opportunity for greater leadership and accountability Modernwaterfront-basedoffice Paid parental and partner leave Study assistance Health and Wellbeing benefits Professional memberships Excited? We are! Apply now to join the AT whanau! Yes Please note, this position is deemed a safety sensitive position and will require the successful applicant to undertake pre-employment drug and alcohol testing. Yes Auckland Transport is committed to the protection and wellbeing of children. A component of this role involves interaction with children so, as a part of the assessment of candidates, we will require Police Vetting of candidates to ensure we are providing a safe environment for children. This requirement complies with the Vulnerable Children Act 2014. Yes Please note, this position is deemed a safety sensitive position and will require the successful applicant to undertake pre-employment drug and alcohol testing. Auckland Transport is committed to the protection and wellbeing of children. A component of this role involves interaction with children so, as a part of the assessment of candidates, we will require Police Vetting of candidates to ensure we are providing a safe environment for children. This requirement complies with the Vulnerable Children Act 2014. Reference # 66361 Posted: 05 Jul 2024 Closes: 21 Jul 2024 13:00 Location(s) Central Auckland Expertise Account Management, Engineering Design, Project Management Engineering, Public Transport, Stakeholder relationships, Urban Design and Development All epic adventures are jam-packed full of experiences, and this one is no different: Your journey will help you develop and transition into your career life. Check out some of theelements you will get to experience on your journey... Self-Development Workshops High impact training to gain that extra edge at work and in life Booster Days Full days designed for you all to come together to share your experiences,learnnew behaviours and reflect on what's next? Deep Dive Projects Dial up your curiosity and make "behind the scenes" discoveries to really getunder the skin working at AT Coaching conversations Help you figure out where you want to go, and how you will get there with youleader and personal coach Business Challenges Test out your skills and solve real world problems AT Experiences Our welcome to AT experience to uncover the world of AT Your Journey of Discovery is designed to help you get really clear about who you are and what you want in work and life. Find a path that inspires your creativity and that gets you jumping out of bed in the mornin... #J-18808-Ljbffr
