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Customer Experience AssociateApply remote type On Site locations Nepean, Ontario time type Part time posted on Posted 2 Days Ago time left to apply End Date: January 2, 2025 (11 days left to apply) job requisition id R_1387594
Work Location: Nepean, Ontario, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $21.50 - $27.05 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Job Description: Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
In this role, you will: Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and EthicsUnderstand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential mattersRespond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessaryAchieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate mannerConnect personally with customers to advise them appropriately and clearly on banking solutions and processesHelp build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance developmentAssist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activitiesDeliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellenceJob Requirements: High School diploma and/or 1+ years of relevant experienceUndergraduate degree or equivalent is an asset.Strong administration, organizational, planning and time management skills to work in a fast-paced environment.Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective mannerWho We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
TD is deeply committed to being a leader in customer experience. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes.
Colleague Development:
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process:
We'll reach out to candidates of interest to schedule an interview.
Accommodation:
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only): Sans Objet
Our Values:
At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues.
Our Commitment to Diversity, Equity, and Inclusion:
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.
Helping to Make an Impact in Communities – TD Ready Commitment:
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
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