Customer Experience and Marketing AdvisorPosted: 07/10/2024Closing Date: 27/10/2024Job Type: Permanent - Full TimeJob Category: MarketingKey part of shaping & delivering Metro's customer experience & marketingFocus on positive environment & community outcomesPermanent full-time position based in Christchurch's central cityWaitaha - our Canterbury region - is like no other and we are proud to call it home. We are privileged to be working with Nga Papatipu Runanga, stakeholders, and our wider community to protect our environment, including water, land, and air through regulation and planning. As a Regional Council, we're responsible for flood protection, public transport, civil defence, and more.Together we're taking action to shape a thriving and resilient Canterbury, now and for future generations. Toitu te marae o Tane, toitu te marae o Tangaroa, toitu te tangata, If the land is well and the sea is well, the people will thrive.As an experienced marketer, your key focus will be to make a genuine difference for our community and environment. Environment Canterbury is responsible for the delivery of public transport services across the Greater Christchurch and Timaru networks. We have a major focus on the customer, which flows through all aspects of our operations. This role is a vital part of our Customer Experience & Marketing team, ensuring we have the capability to achieve strong levels of growth in our patronage both in the short and long term.You'll be an experienced marketer, with a proven record of focusing on the customer. Your ability to take on a strategic marketing plan to lead delivery of assigned acquisition and retention activity, both in terms of campaigns and customer-centric improvements to services.You'll bring the following experience, skills and attributes:Excellent marketing nous, honed from a proven track record in the disciplineThe ability to identify and implement improvements to customer experience, across various touchpoints and processesThe ability to collaborate within and across teams to ensure we deliver and maintain strong relationshipsA history of delivering campaigns and other activations, with a 'can do' attitude and a strong team ethic.Relevant qualification(s) that can be applied to the role.Our values underpin everything we do. We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone's contribution, diverse thinking, and skills.We're on a journey to become a treaty partner of excellence, including incorporating te ao Maori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Maori, matauranga Maori, and te reo Maori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Maori journey.Applications close on Sunday, 27 October. We encourage you to apply early; we will be reviewing applications as we receive them and reserve the right to close the advertising early.Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.
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