Trinity Wharf Tauranga is an over-water hotel, restaurant and events destination. It is owned by a local family whose dream was to highlight the spectacular beauty and spirit of the Tauranga harbour that is so integral to the Bay of Plenty lifestyle. Built on three piers that stretch over the water's edge, the hotel's panoramic water views are framed by floor to ceiling glass that bring the tranquil elements of the outside world in. Whether for work or for play, our guests come to relax from the hustle and bustle of city life, and to soak up the relaxed, laid back atmosphere.We have an exciting opportunity to be part of our Front Desk team as a Customer Experience Agent.At Trinity Wharf, every employee contributes to a seamless and memorable guest experience. We are a highly collaborative team, who are passionate about hospitality and are proud of where we work. We believe that our uniquely close connection to the water makes us arguably one of the Bay's best locations!KEY RESPONSIBILITIES:Manage Front Office operations including reception desk, lobby and driveway as appropriate. Ensure all organisational policies, procedures and guidelines are adhered to.Create a positive hotel image. Ensure individual grooming and Front Office presentation standards are impeccable and in accordance with organisation policy and guidelines.Provide the highest level of customer service on a consistent basis and maintain the expected professional hotel standards.Ensure knowledge of all room types, hotel matrix, and facilities to promote the facilities of the hotel.Maintain a high level of product and service knowledge including special rates, packages, offers and promotions.Review arrival lists, double-check billing requirements and anticipate guest needs.KEY REQUIREMENTS:Excellent customer service and communication skills, with strong attention to detail.Must be able to work weekends and on a rotating roster.Team player, establishment and excellence. Positive attitude, outgoing friendly personality. Reliable and flexible to change.Strong written and oral communication.Experience in direct sales, or a similar sales administration role.In depth knowledge of hotel PMS, reservation processes and systems.Experience/ competent in cloud-based sales tools and mobile technology.Understanding of the Accounts Receivable process.Only shortlisted applicants will be contacted. Applicants for this position should have NZ residency or a valid NZ work visa.
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