Customer Excellence Coordinator
Full-time
Engagement type: Permanent - Employee
Department: New Zealand Operations
Job Description
About the role
Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.
As a vital liaison between our valued customers and Field Service Partners (FSP), you will be responsible for managing inquiries from start to finish, ensuring win/win outcomes for our customers. This role is pivotal in providing a consistent, customer-focused interaction point within Bluecurrent, ensuring that everything runs smoothly.
Who are we looking for
Previous experience in a Service Desk role, with a strong emphasis on customer service excellence.
Superior problem-solving capabilities, with a history of effectively resolving complex issues within designated roles.
Flexibility and innovation in adapting methods, tools, and techniques to meet job requirements and improve processes.
Experience in providing training sessions to enhance team skills and knowledge.
Exceptional organizational skills with demonstrated ability to manage multiple tasks simultaneously.
Extensive analytical abilities to complete intricate assignments – an Excel superuser.
About Us
Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years' experience behind us, we are a new company, with strong foundations and ambitious goals.
It's a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.
Bluecurrent's team is made up of people with diverse skills, values, backgrounds, and experiences. We respect people's differences, including gender, ethnicity, disability, age, sexual orientation, race, and religion.
Our values reflect how we do things together and for our customers:
Collaborate – we are a tight-knit group that works best when we work together.
Innovate – we are stepping up to solve challenges in new ways.
Deliver – what we say we do. It's what we've always done and always will do.
Additional information
As we continue to grow, there are many future career pathways for our people.
We offer:
Opportunities for career progression
A fun and collaborative environment
Hybrid working
Potential for flexible work hours
Health and wellbeing support
Subsidised life and income protection insurance
An annual wellbeing grant
Study support
If you require assistance or accessibility support from us during the application and selection process, please call us on 09 978 7792.
Applications close 23 August 2024.
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