Customer Engagement Officer

Job Category: Banking and Financial Services About Liberty Helping people is in our DNA. As a leading non-bank lender in New Zealand, for decades we have been providing free-thinking loans and have helped more than 850,000 people get financial across Australia and New Zealand. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers. We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other. Job Description About you: Passionate about delivering a positive customer experience A clear and confident communicator Possess a keen eye for accuracy, ensuring every task and customer interaction is handled with precision Proficient with computers and Microsoft Office, comfortably navigating software and applications to support your daily tasks Excel at working well with others, actively collaborating and contributing to a positive and productive team environment What Your Day Might Look Like Loading and configuring new applications, ensuring they meet our quality standards and run smoothly. Providing exceptional customer support via phone or email, addressing inquiries, and troubleshooting issues. Resolving customer challenges efficiently, aiming to create a positive and seamless experience. Collaborating with team members to improve processes and share insights on customer needs. Desired Skills and Experience Minimum Qualifications: Prior experience in a customer service role, preferably in the banking or financial services sector. Strong problem-solving skills and the ability to handle challenging situations with a calm and professional demeanor. Ability to work flexible hours as needed to meet customer demands. Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.
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