Customer Delivery Representative Full-time Engagement type: Permanent - Employee Department: Vector Electrical Services (VES) Job Description About the role Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia. We have an exciting opportunity for a Customer Delivery Representative, to join our collaborative and supportive team based in Avondale. In this role, you will be a key point of contact for all queries from our Field Service Technicians and Meter Equipment Providers on the ground. Key Responsibilities include: Responding and resolving customer queries. Assigning and managing jobs as they come through in our system. Working with technicians to ensure that the jobs are completed in a timely manner. Using initiative to proactively investigate and resolve issues with workflows in our systems and escalating issues through the appropriate channels when required. Build positive relationships with our internal and external stakeholders. Incident management - Provide quick and efficient resolutions to a high proportion of recorded incidents and service requests and ensure issues are escalated in a timely manner as required by customer SLA's. Who we are looking for You will bring a positive, can-do attitude and enjoy working with a great team. You will be flexible to support your team members as and when needed. Previous customer service or call centre experience is essential, along with your commitment to providing quality and courteous customer service. You are good with technology and know your way around Word, Excel and Outlook. About Us Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years' experience behind us we are a new company, with strong foundations and ambitious goals. It's a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide. Bluecurrent's team is made up of people with diverse skills, values, backgrounds and experiences. We respect people's differences, including gender, ethnicity, disability, age, sexual orientation, race and religion. Our values reflect how we do things together and for our customers: Collaborate – we are a tight-knit group that works best when we work together. Innovate – we are stepping up to solve challenges in new ways. Deliver – what we say we do. It's what we've always done and always will do. Additional information As we continue to grow there are many future career pathways for our people. We offer: Opportunities for career progression A fun and collaborative environment Hybrid working Potential for flexible work hours Health and wellbeing support Subsidised life and income protection insurance An annual wellbeing grant Study support If you require assistance or accessibility support from us during the application and selection process, please call us on 09 978 7792. #J-18808-Ljbffr
