Want to see how the magic works at Tend & travel across the country?We're looking for a dynamic people person to rack up airpoints & have a laugh whilst changing the way GP Primary Care is delivered across Aotearoa.The Customer Delivery Lead at Tend will oversee and drive the coordination and execution of projects from initiation through to completion, ensuring they are delivered on time, within scope, and within budget. This role requires close collaboration with cross-functional teams to manage resources effectively, align project timelines and achieve objectives that support Tend's goals.A key element of the role is executing a work programme that delivers on our Customer Experience strategy that enhances patient engagement, lowers touchpoints and increases satisfaction across all interactions. The Customer Delivery Lead will act as a strategic business partner to stakeholders, implementing planned programs of work, identifying opportunities for process improvement, and leading the seamless integration of Tend systems to elevate patient care and streamline operations. This role is essential in shaping a patient and clinician-centred experience, ensuring that all projects and initiatives contribute to Tend's commitment to providing high-quality, efficient healthcare services.Our mission is to deliver world-class health services across Aotearoa.We are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.What you'll be doingExecuting a work programme that delivers on our Customer Experience strategyIntegration & relationship buildingProcess improvement & iterative thinkingCompliance & reportingTraining & supporting others on the "Tend way"Change management champion.Our ideal person?Minimum 5 years experience in Customer Experience related workOperational management experience is preferred, with experience leading a teamBreadth of strategic and functional experience across customer journey mapping and profiling, customer experience, insights and analytics interpretation.Sounds like fun? Get in touch with William (******) if you'd like to know more about this position (JD) or have a quick chat.Your application will include the following questions:Full licence & NZ-wide travelTell us a little about yourselfSalary Expectations
#J-18808-Ljbffr