Our PurposeWorking in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.At a glanceRole Title: Customer Delivery Hub ManagerContract Type: PermanentLocation: Crossways Customer Delivery HubHours of Work: 37.5 hours per weekSalary: £48,800-£77,900About the roleAs a leader in our business, your number one focus is to challenge and empower your teams and others to create more value for our customers and our business.You will lead and manage the customer delivery, warehouse and administration operations to deliver outstanding levels of customer service, achieve network KPIs and cost control in a safe, efficient and legally compliant environment. In doing so you will also ensure the CDH operates to exceed our obligations as an exemplary operator under the DVSA Earned Recognition scheme.Operational PerformanceDemonstrate an understanding of the Partnership strategy and how the CDH network operational strategy contributes to and complements the vision.Demonstrate an understanding of the bigger picture in terms of the economy, the competition, competitor proposition and external factors that influence retail delivery functions.Set a clear vision and direction to achieve outcomes aligned to the Partnership strategy.Contribute to divisional initiatives, pilots and working groups to maximise network opportunities through collaboration with internal and external stakeholders.CustomerLead and empower Partners and third party colleagues to deliver an excellent end to end customer experience by role modelling outstanding customer service in everything you do.Proactively support Partners to act as brand ambassadors, ensuring that the Customer Delivery Proposition and the Partnership brand vision are all achieved.Essential skills you'll needEssentialCertificate of Professional Competence for Transport Managers (Road Haulage)Previous experience leading in Supply Chain operationsProven track record as a specialist in people management (succession planning, Diversity & Inclusion and empowerment).Proven communication and engagement skillsExcellent stakeholder management skills.Resource management and implementation experience.Strong customer centric approach.Proven financial acumen and budget control.Proven and effective working knowledge of IT Systems.DesirableIncident management experienceDisciplinary and Grievance experienceIOSH & NEBOSHLevel 3 Food SafetyExperience in employment engagement surveysBenefits of the Partnership and the Role- Hybrid Working.- Full-time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).- Enhanced work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy.- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.- You'll get Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You'll also be able to nominate someone you live with to share your discount.- Simple cycle to work support scheme.- We're really proud of our exclusive hotels based in some of Britain's most stunning areas and once you've been with us for three months, you're welcome to explore them.- Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/Next StepsThe application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview on Friday 8th and Tuesday 12th November.You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.Thanks for your patience in the meantime and for showing an interest in joining JLP.At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK's most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/Attachment: CDH-Manager-Job-Outline.pdf
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