Customer Communications Consultant Apparel Hr

Position: Customer Communications Consultant

Location: Auckland

REPORTING TO: Sales Co-ordinator

POSITION OVERVIEW

The Customer Communications Consultant position is based in the design studio focused on wholesale and retail sales communication.

MAIN OBJECTIVES OF POSITION Wholesales Account Manager – Retailer comms, order entry & management, monthly updates & reports, sizing & alterations support, returns, customer concerns Retail Sales – studio sales days & sample sales Client Comms – oversees emails & running Livechat Assist in managing Auckland studio shows – set-up, client comms, stylist for each show, follow up comms, managing orders and payments RELATIONSHIPS Directly reports to Sales Co-ordinator Functional relationship with the Design & Admin teams SKILLS REQUIRED Fashion industry experience Proven account management experience Perfect written English and an ability to understand foreign cultures


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