**Job Title**: Customer Care Specialist - Work from Home **Company**: Gap **Location**: Wellington, Wellington, NZ **Job Type**: Part-Time **Seniority**: Associate Level **Years of Experience**: 4 **Job Description**: Gap is seeking a dedicated and skilled Customer Care Specialist to join our dynamic team remotely.
The ideal candidate will possess a customer-centric approach while demonstrating confidence, independence, and the ability to engage meaningfully with our clients.
In this part-time position, you will play a crucial role in upholding Gap's commitment to excellence in customer service, enhancing the overall customer experience while aligning your work with a greater purpose.
**Key Responsibilities**: - **Customer Interactions**: Respond to customer inquiries via multiple channels (phone, email, and chat), providing accurate information and effective solutions in a timely manner.
- **Problem Resolution**: Proactively identify customer needs and successfully resolve issues, ensuring high levels of customer satisfaction and retention.
- **Innovation**: Develop and implement innovative solutions to improve customer service processes and overall efficiency.
Share best practices and insights with the team.
- **Project Management**: Manage specific customer care projects, including tracking progress, analyzing outcomes, and presenting findings to stakeholders.
- **Feedback Loop**: Collect customer feedback, analyze trends, and collaborate with different departments to recommend service improvements or product changes.
- **Training & Development**: Participate in training programs to enhance product knowledge and customer service skills.
Mentor new team members as needed.
- **Documentation**: Maintain accurate records of customer interactions and update databases as necessary.
Ensure all customer issues are logged for future reference.
- **Reporting**: Prepare regular reports on customer feedback, service incidents, and performance metrics to help guide team strategies and improvements.
- **Team Collaboration**: Work closely with colleagues to create a cohesive customer experience and share insights on customer needs and service challenges.
**Requirements**: - **Experience**: Minimum 4 years of experience in a customer service role, preferably in retail or a related industry.
- **Education**: Bachelor's degree or equivalent experience preferred.
- **Technical Skills**: Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
- **Personality Traits**: - Confident in your abilities and decision-making.
- Independent, with a self-driven attitude towards achieving goals.
- **Soft Skills**: - Strong innovative mindset to create efficient service solutions.
- Project management skills, with the ability to handle multiple tasks and projects simultaneously.
- **Communication**: Exceptional verbal and written communication skills, with an ability to convey complex information clearly and concisely.
- **Customer Focus**: A passion for delivering exceptional customer service and a deep understanding of customer needs.
**Benefits**: - Comprehensive dental insurance coverage for eligible employees and their families.
- Company transportation support for work-related travel needs.
- Opportunities for travel to various Gap locations for training or regional meetings, fostering professional growth and networking.
**Working Environment**: Join a workplace that recognizes the importance of aligning your work with a meaningful mission.
At Gap, your contributions will positively impact our customers and the wider community, creating an enriching environment that fosters both personal and professional fulfillment.
**Application Deadline**: Please submit your application by **October 31, 2024**, to be considered for this opportunity.
**Equal Opportunity Statement**: Gap is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.