**Job Title:** Customer Care Specialist - Work from Home **Company:** HRG Group **Location:** Nelson, Nelson, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 --- **Job Description:** HRG Group is seeking a dynamic and customer-focused individual to join our team as a Customer Care Specialist.
This part-time, work-from-home position is ideal for someone who is adaptable, energetic, and thrives in a fast-paced environment.
As a Customer Care Specialist, you will play a crucial role in providing exceptional service to our customers and ensuring their needs are met effectively and efficiently.
--- **Key Responsibilities:** - **Customer Support:** Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues.
- **Problem Solving:** Utilize critical thinking skills to analyze customer concerns and develop effective solutions, ensuring a high level of satisfaction.
- **Record Keeping:** Maintain accurate records of customer interactions and transactions in our CRM system, ensuring all information is up-to-date and accessible.
- **Product Knowledge:** Stay informed about company products and services to provide comprehensive support and suggestions to customers.
- **Feedback Management:** Gather customer feedback and suggestions, communicating insights to management for continuous improvement of services and processes.
- **Team Collaboration:** Work collaboratively with fellow team members and other departments to resolve issues and enhance the customer experience.
- **Training and Development:** Participate in ongoing training sessions to improve your skills and knowledge, sharing insights and suggestions with the team.
- **Adaptability:** Embrace and navigate changes within the organization, maintaining a positive attitude and assisting others in adjusting to new processes or policies.
- **Leadership Support:** Provide leadership and guidance to new team members, offering assistance and sharing best practices.
--- **Requirements:** - **Experience:** Minimum of 2 years in a customer service or related role, preferably in a remote work environment.
- **Education:** High school diploma or equivalent; a degree in a related field is a plus.
- **Skills:** - Strong critical thinking skills to identify problems and devise viable solutions.
- Demonstrated leadership qualities, exhibiting the ability to motivate and guide others towards success.
- **Personality Traits:** - Adaptable and resilient, able to thrive in an environment that embraces change.
- Energetic and enthusiastic, with a passion for providing exceptional customer service.
- **Technical Skills:** Proficiency in using customer service software, CRM systems, and standard office software (e.g., Microsoft Office, Google Workspace).
- **Communication Skills:** Excellent verbal and written communication skills, with a friendly and professional demeanor.
--- **Benefits:** - Employee discounts on company products and services.
- Disability insurance for your peace of mind.
- Gym membership to support your health and wellness.
--- **Working Environment:** At HRG Group, we foster a work-from-home environment that encourages adaptability and innovative thinking.
We seek individuals who thrive in dynamic situations and are excited to contribute to a company that embraces change seamlessly.
--- **Application Deadline:** Apply by ******** to seize this opportunity!
--- **Equal Opportunity Statement:** HRG Group is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from people of all backgrounds and experiences.
--- Join us at HRG Group and make a difference in our customers' lives every day!
We look forward to receiving your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.