**Job Title: Customer Care Specialist - Remote Work** **Company: Weta Digital** **Location: Hamilton, Waikato, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **Job Description:** Join the team at Weta Digital, a pioneer in visual effects and animation, as a Customer Care Specialist. This remote part-time position offers an exciting opportunity for individuals passionate about providing exceptional customer service in a dynamic and creative environment. As a Customer Care Specialist, you will play a crucial role in ensuring that our clients receive outstanding support, enhancing their experience with our groundbreaking products and services. **Key Responsibilities:** - **Customer Engagement:** - Respond promptly and professionally to customer inquiries via multiple channels, including email, phone, and live chat. - Understand customer needs and expectations to provide personalized and effective solutions. - **Problem Resolution:** - Investigate and resolve customer complaints and concerns in a timely and efficient manner. - Work closely with cross-functional teams to address complex issues, ensuring a seamless experience for the customer. - **Product Knowledge:** - Maintain an in-depth understanding of Weta Digital's products and services to effectively communicate with and support customers. - Stay updated on product developments and company changes to provide accurate information. - **Customer Feedback:** - Collect and analyze customer feedback to identify trends and areas for improvement. - Collaborate with the customer care team to develop and implement strategies for enhancing the customer experience. - **Documentation:** - Maintain accurate records of customer interactions, transactions, and resolutions, ensuring data integrity and compliance with company policies. - Create and update FAQ and support documentation to assist customers and enhance internal processes. - **Team Collaboration:** - Engage in regular team meetings and training sessions to enhance skills and share best practices. - Contribute to a positive team environment through effective communication and collaboration. **Requirements:** - **Experience:** - Minimum of 1 year of experience in a customer service or related role. - **Education:** - A high school diploma or equivalent; a degree in a relevant field is preferred but not mandatory. - **Technical Skills:** - Proficient in using customer relationship management (CRM) software and other relevant technologies. - Comfortable with digital communication tools and remote work technologies. - **Personality Traits:** - Hardworking and committed to excellence in customer service. - Confident in problem-solving and interacting with clients. - **Soft Skills:** - Strong negotiation skills to manage customer expectations and reach satisfactory resolutions. - High emotional intelligence to understand and empathize with customer feelings and perspectives. **Benefits:** - Paid Time Off (PTO) - Travel opportunities for company events and training - Free accommodation during business-related trips **Working Environment:** Weta Digital is committed to promoting equality and fairness for all employees. We believe in creating an inclusive atmosphere where individuals are valued for their unique contributions and perspectives. **Deadline to Apply:** September 24, 2024 **Equal Opportunity Statement:** Weta Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
