Job Title: Customer Care SpecialistCompany: Performance LabLocation: Christchurch, Canterbury, NZJob Type: Part-TimeSeniority: Entry LevelExperience Required: 0 YearsJob Description:Performance Lab is seeking a passionate and reliable Customer Care Specialist to join our growing team in Christchurch, Canterbury. This entry-level, part-time role offers an exciting opportunity to provide exceptional customer service and contribute to our dedicated mission of enhancing the customer experience. The ideal candidate must be enthusiastic about helping others and eager to be part of an innovative company that prioritizes employee well-being.Key Responsibilities:Customer Support: Serve as the first point of contact for customer inquiries via multiple channels (phone, email, live chat), ensuring timely, accurate, and professional responses to questions regarding products, services, and policies.Issue Resolution: Proactively address customer complaints and issues, applying active listening skills to understand customer needs and resolve concerns in a constructive manner. Escalate complex issues to senior staff when necessary.Product Knowledge: Develop a thorough understanding of Performance Lab's products and services to provide informed recommendations and support to customers.Order Management: Assist customers with placing orders, tracking deliveries, and processing returns or exchanges, ensuring a seamless experience from start to finish.Feedback Collection: Capture and report customer feedback to management to help improve products and services, identifying patterns or recurring issues that require attention.Collaboration: Work closely with team members to share insights and collaborate on best practices, maintaining a positive team environment and supporting colleagues in achieving departmental goals.Documentation: Maintain up-to-date records of customer interactions in the company database, ensuring all communication is documented accurately and in a timely manner.Continuous Learning: Participate in ongoing training and development opportunities to stay informed about product updates and industry best practices.Requirements:Education: High school diploma or equivalent; a degree in business or a related field is a plus but not mandatory.Experience: Previous customer service experience is not required, but enthusiasm for helping others and a passion for customer service are essential.Personality Traits: Candidates must be passionate about customer service and reliable in their work, demonstrating a commitment to excellence.Soft Skills:Communication: Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.Adaptability: Flexible and open to change, willing to take on new challenges and adjust to varying customer needs and business demands.Benefits:Paid sick leaveFree accommodation for part-time employeesVision insuranceEmployee wellness initiatives that prioritize health and well-beingWorking Environment:At Performance Lab, we prioritize our employees' well-being through various health and wellness initiatives. Our supportive work culture thrives on collaboration, continuous learning, and a shared commitment to excellence in customer service. Join us in creating a positive impact on our customers while enjoying the benefits of a rewarding work environment.Application Deadline: Please submit your application by October 15, 2024.Equal Opportunity Statement:Performance Lab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
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