**Job Title:** Customer Care Representative - Work from Home **Company:** Gilead Sciences **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience:** 0 **Job Description:** Gilead Sciences, a leading biopharmaceutical company, is seeking a dedicated and enthusiastic Customer Care Representative to join our dynamic team. This remote, part-time position offers a unique opportunity to engage with our customers while making a meaningful impact in the healthcare sector. As a Customer Care Representative, you will play a crucial role in ensuring our customers receive the highest quality support and information. **Key Responsibilities:** - **Customer Engagement:** Interact with customers via phone, email, and chat to provide information, answer inquiries, and resolve issues regarding Gilead Sciences' products and services. - **Problem-Solving:** Utilize your understanding of our product line to troubleshoot and address customer concerns in a timely and efficient manner, ensuring a positive customer experience. - **Documentation:** Maintain detailed records of customer interactions, transactions, comments, and complaints in our customer relationship management system (CRM). - **Team Collaboration:** Work closely with other departments, including sales, product management, and technical support, to ensure customer issues are addressed efficiently and effectively. - **Feedback Loop:** Collect and analyze customer feedback to share insights with management, aiming to enhance product offerings and overall service delivery. - **Continuous Learning:** Engage in ongoing training and development opportunities to stay updated on product knowledge, industry trends, and best customer service practices. - **Performance Metrics:** Meet or exceed established performance targets, including response time, customer satisfaction ratings, and quality of service metrics. - **Global Collaboration:** Foster relationships and collaborate with colleagues around the world to create a cohesive and supportive work environment. **Requirements:** - **Education:** High school diploma or equivalent. A degree in a related field is a plus but not required. - **Experience:** No prior experience required; however, any relevant internship or volunteer work will be considered an asset. - **Personality Traits:** - Energetic and passionate about providing exceptional customer service. - Hardworking, with a strong work ethic and commitment to excellence. - **Soft Skills:** - Demonstrated leadership skills, with the ability to engage and motivate yourself and others. - Strong negotiation abilities, capable of finding win-win solutions for customers and the company. - **Technical Skills:** Proficient in Microsoft Office Suite and experience with CRM software is a plus. - **Communication Skills:** Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely. **Benefits:** - **Remote Work Flexibility:** Enjoy a work-from-home setup that allows for a better work-life balance. - **Dental Insurance:** As part of our commitment to employee health and well-being, dental coverage is provided. - **Relocation Allowance:** A relocation allowance may be available for eligible candidates willing to transition to different locations. **Working Environment:** Join a team that values collaboration and innovation. At Gilead Sciences, you will work within a supportive environment that encourages communication and teamwork, uniting colleagues from diverse cultural backgrounds across the globe. We foster a global village mentality, ensuring all employees feel connected and valued. **Application Deadline:** Please submit your application by **October 6, 2024**. **Equal Opportunity Statement:** Gilead Sciences is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
