**Job Title:** Customer Care Representative - Remote Work **Company:** J.C. Penney **Location:** Nelson, Nelson, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 0 ### Job Description: Are you a confident and reliable individual looking to kick-start your career in customer service?
J.C. Penney, a leader in the retail industry, is seeking enthusiastic Customer Care Representatives to join our remote workforce.
In this entry-level role, you will have the opportunity to interact with customers, resolve their inquiries, and provide exceptional service, all from the comfort of your home.
### Key Responsibilities: - **Customer Interaction:** Engage with customers via phone, email, and online chat to provide friendly, helpful support and assistance with their inquiries regarding products, orders, and services.
- **Issue Resolution:** Assess and resolve customer issues efficiently and effectively, ensuring a satisfactory outcome for both the customer and the company.
- **Communication:** Maintain clear and professional communication with customers, colleagues, and management, fostering a culture of transparency and open dialogue.
- **Data Entry:** Accurately input customer information and feedback into systems, ensuring that records are up-to-date and in compliance with company policies.
- **Product Knowledge:** Develop and maintain comprehensive knowledge of company products and services to provide informed recommendations and solutions to customers.
- **Feedback Collection:** Gather customer feedback and effectively communicate suggestions or concerns to management for continuous improvement.
- **Sales Support:** Assist in upselling and cross-selling relevant products based on customer needs and preferences while maintaining a customer-first approach.
- **Team Collaboration:** Work collaboratively with other team members and departments to ensure a seamless customer experience and support overall business objectives.
### Requirements: **Education and Experience:** - High school diploma or equivalent preferred.
- No prior experience required; training will be provided.
**Personality Traits:** - **Confident:** Able to communicate clearly and persuasively, with a positive attitude that instills confidence in customers.
- **Reliable:** Dependable and punctual, demonstrating a strong work ethic and commitment to customer care.
**Soft Skills:** - **Negotiation Skills:** Ability to diplomatically handle customer concerns and negotiate solutions that align with both customer satisfaction and company policies.
- **People Management Skills:** Capable of empathizing with customers, understanding their needs, and providing solutions that enhance their customer experience.
**Technical Skills:** - Basic computer literacy and proficiency in using customer service software and Microsoft Office Suite.
- Familiarity with online communication tools and platforms.
### Benefits: - **Medical Coverage:** Comprehensive health, dental, and vision insurance options.
- **Paid Time Off (PTO):** Earn paid time off to relax and recharge.
- **Parental Leave:** Support for new parents, offering time to bond with your growing family.
### Working Environment: At J.C. Penney, we believe in fostering transparency and open dialogue for effective communication at all levels.
We are committed to creating a positive remote working environment that values and respects every employee's contribution.
### Application Process: If you are ready to join our dynamic team and contribute to delivering exceptional customer service, please submit your application by ********** **.
### Equal Opportunity Statement: J.C. Penney is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
