Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.
Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.
We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.
Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.
Te Whiwhinga mahi | The opportunity We're on a mission to wow customers and help them travel confidently across Auckland.
We have a great opportunity in our friendly Contact Centre team assisting Aucklanders and visitors to our city with their journeys as Contact Centre Representatives!
You'll have a wide range of contacts with Customers who connect with us via phone, chat, Twitter, Facebook and e-mail.
As part of this amazing team based out of our Auckland City office, you'll also have the opportunity to work from home.
Working fulltime (permanent 40hrs per week) on a flexible roster including weekends, from both office and from home, we'll ensure you're fully prepared to WOW customers through our great training program.
So, if you are looking for a VIBRANT and CHALLENGING opportunity to develop and grow as well as have a great impact on customers, than we're looking for you to join the team as a Customer Care Representative (Contact Centre).
\ In this role you will work on a five weekly rotational roster, scheduled to work eight and a half hours per day between the hours of: Mon to Fri - 06:00am to 08:00pm and Sat, Sun & Public Holidays - 08:00am to 06:30pm Ko koe tenei | About you You have the ability to create WOW moments for that include: Being excellent in providing information quickly in a fast-paced environmentBeing sorry when we need to with our customers but quickly move to provide answers and solutions for themBeing open and ready to communicate to people of all ages, ethnicities and capabilitiesBeing open and ready to learn new skills and technology that help our customers feel more confident about you, the service you provide and of course Auckland TransportShowing us how you are able to WOW customers through your amazing communication skillsShowing us how your patience with customers ensures they are listened to * Being an active member of a great team by sharing and interacting for the benefit of allWoW meaning customers feeling better and more confident after they've talked with you.
Ko wai matou | About us At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences.
Our values are more than just words - they are integral to everything we do.
Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
In addition, our Flexible Working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual.
In addition, we also offer: Investment in your professional development and training?Opportunity for greater leadership and accountabilityModern?CBD (Wynyard Quarter) waterfront-based?officePaid parental and partner leave * Study assistance?Health and Wellbeing benefits?Professional memberships?Please apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role.
Note: The start date for successful candidates will be Monday 14th of October 2024 where you will begin with a couple weeks of training.
The starting salary is $57825
