SHOTT Beverages is a fast paced, New Zealand owned and operated manufacturer with a passion for looking after our customers! With an innovative approach to premium beverages, dual manufacturing sites and international offices in Australia, Korea, America and United Kingdom; we are on the lookout for someone that will thrive in our busy team. Modern Offices in Westgate, beat Auckland trafficFree barista quality coffee/beverages onsite Inclusive & Collaborative Culture Full Training Provided About the role: As the first point of contact for customers globally, we pride ourselves on delivering end-to-end management of customer orders/accounts. You will liaise with other departments to ensure that our customers are always front of mind and get the best possible outcomes! Accurate, end to end order processing for all marketsProvide exceptional customer service and building long-term relationships with external / internal stakeholdersCustomer resolution/enquiry via phone/email/social mediaUpdating and improving department SOPs/processes Onboard new customers Database management for our manufacturing/distribution businessesGeneral office management/administration/reporting About you: Others describe you as bright and bubbly, people are your forte. You're highly organised, with high attention to detail and exceptional communication skills. You are passionate about learning new systems, improving processes and providing our customers with an exceptional solutions. Flexible, adapts to change easily. Inquisitive and willing to learn/grow with the businesses evolving needsHighly organised with the ability to take initiative, manage competing priorities and adapt to change easilyQuick learner of new systems, services and proceduresAdvanced Computer & Database skillsProven communication skillsPositive by nature, love going the extra mile for othersKeen problem solver who thinks outside the box Location: Onsite at our Westgate Office Hours: 10:00 AM – 6:30 PM, Monday to Friday Start Date: Immediate but flexible To apply include a Cover Letter along with your CV highlighting your experience and why you want to join the team!