Customer Care Officer - Remote Work

Job Description: Allbirds is seeking a dedicated and hardworking Customer Care Officer to join our team on a remote, part-time basis in Dunedin, Otago, NZ. As an entry-level position, no prior experience is necessary, but a minimum of 1 year of experience in a customer service or related role is preferred. The ideal candidate will be able to work independently, have excellent communication skills, and possess a strong desire to provide exceptional customer service. Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Resolve customer issues and complaints effectively and efficiently.3. Provide product information and assistance with purchasing decisions.4. Process returns, refunds, and exchanges according to company policies.5. Maintain accurate customer records and documentation.6. Collaborate with other team members to ensure excellent customer service across all touchpoints.7. Use planning and project management skills to anticipate and address customer needs and concerns. Requirements:1. High school diploma or equivalent.2. Excellent written and verbal communication skills.3. Strong attention to detail and organizational skills.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office Suite and experience with customer service software is a plus.6. Willingness to continuously learn and adapt in a fast-paced working environment.7. Friendly and positive attitude towards customers and colleagues. Personality Traits:1. Dedicated2. Hardworking Soft Skills:1. Planning2. Project management Benefits:1. Profit sharing2. Joining Bonus3. Travel opportunities Working Environment:At Allbirds, we value continuous learning and adaptation to stay ahead in a rapidly changing world. We provide ongoing training and development opportunities to help our team members grow personally and professionally. Deadline to Apply:March 19, 2024 Equal Opportunity Statement:Allbirds is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.