**Job Title: Customer Care Officer** **Company:** Huntington Ingalls Industries **Location:** Auckland, Auckland, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 **Job Description:** Huntington Ingalls Industries is seeking a dedicated and hardworking Customer Care Officer to join our team in Auckland.
In this part-time role, you will be the first point of contact for our customers, delivering exceptional service and support while fostering long-lasting relationships.
If you are adaptable, possess strong critical thinking skills, and are passionate about providing top-notch customer care, we want to hear from you!
**Key Responsibilities:** 1.
**Customer Interaction:** - Serve as the primary point of contact for customers, addressing inquiries and assisting with problem resolution via phone, email, and online chat.
- Provide accurate information regarding products and services, ensuring a clear understanding of customer needs.
2.
**Issue Resolution:** - Assess and resolve customer complaints effectively and efficiently, utilizing critical thinking to identify solutions and implementing them in a timely manner.
- Escalate complex issues to the appropriate departments while ensuring customers are updated on the status of their concerns.
3.
**Customer Relationship Management:** - Build and maintain strong customer relationships through active listening and empathy.
- Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
4.
**Data Management:** - Record all customer interactions in the database accurately and promptly, ensuring customer records are up to date.
- Analyze customer feedback and trends to enhance service delivery and inform management of recurring issues.
5.
**Team Collaboration:** - Work closely with team members and other departments to provide comprehensive solutions and improve service protocols.
- Participate in team meetings to discuss challenges, solutions, and best practices.
6.
**Continuous Learning:** - Stay informed about company products, services, and industry trends to better assist customers.
- Engage in ongoing professional development and training to enhance skills and knowledge.
**Requirements:** - **Education:** Bachelor's degree or equivalent experience preferred.
- **Experience:** A minimum of 2 years in a customer care or related support role.
- **Personality Traits:** - Hardworking and dedicated, with a strong commitment to service excellence.
- Ability to thrive in a fast-paced environment and demonstrate resilience under pressure.
- **Soft Skills:** - Strong critical thinking skills to analyze situations and devise effective solutions.
- Adaptability to changing circumstances and the ability to learn new processes quickly.
- **Technical Skills:** - Proficiency in customer service software, CRM tools, and Microsoft Office Suite.
- Comfortable navigating digital communication platforms and handling inquiries using technology.
**Benefits:** - Joining Bonus for eligible candidates.
- Comprehensive training and professional development opportunities.
- Profit-sharing program based on team performance.
**Working Environment:** At Huntington Ingalls Industries, we value a culture of continuous learning and adaptability.
As a Customer Care Officer, you will have the opportunity to grow and develop skills in a dynamic environment that encourages innovative thinking and problem-solving.
**Application Deadline:** Please submit your application by September 19, 2024.
**Equal Opportunity Statement:** Huntington Ingalls Industries is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
