Customer Care Manager - Work From Home

Job Description:

Barnes & Noble is seeking a dedicated and motivated Customer Care Manager to join our team. This is a full-time, work-from-home position based in Wellington, New Zealand. The ideal candidate will have at least 8 years of experience in customer service or a related field, with a proven track record of success in managing customer care operations.

Responsibilities:
- Manage a team of customer care representatives, providing guidance, support, and training as needed
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze customer feedback to identify trends and areas for improvement
- Collaborate with other departments to ensure a seamless customer experience
- Handle escalated customer issues and complaints in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on industry trends and best practices in customer care

Requirements:
- Bachelor's degree in Business Administration or a related field
- 8+ years of experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and customer relationship management (CRM) software
- Experience managing remote teams is a plus

Personality traits:
- Dedicated
- Motivated

Soft skills:
- Cooperation
- Presentation

Benefits:
- Paid Time Off (PTO)
- Employee discounts
- Profit sharing

Working environment:
At Barnes & Noble, we believe in building strong connections and treating colleagues like an extended family. We foster a supportive and collaborative work environment where every team member is valued and respected.

Deadline to apply: September 9, 2024

Equal Opportunity Statement:
Barnes & Noble is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.