Customer Care Manager - Work From Home

Job Description: Ashland is seeking a dedicated and resourceful Customer Care Manager to join our team in Christchurch, Canterbury, NZ. This is a full-time, work-from-home position at a mid-to-senior level, requiring a minimum of 6 years of experience in customer care or a related field. Responsibilities: - Manage a team of customer care representatives, providing guidance and support to ensure excellent customer service - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Monitor key performance indicators and metrics to track team performance and make data-driven decisions - Stay up-to-date on industry trends and best practices in customer care to continuously improve processes and procedures Requirements: - Bachelor's degree in business administration or a related field - Proven experience in customer care or a similar role, with a minimum of 6 years of experience - Strong leadership and communication skills - Excellent problem-solving and planning abilities - Ability to work independently and manage a remote team effectively - Proficiency in CRM software and other customer care tools - Resourceful and dedicated attitude towards customer service Personality Traits: - Resourceful - Dedicated Soft Skills: - Problem-solving - Planning Benefits: - Gym membership - Vision insurance - Retirement plan Working Environment: At Ashland, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team members are encouraged to embrace new challenges and opportunities for growth. Deadline to Apply: September 17, 2024 Equal Opportunity Statement: Ashland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.