Customer Care Manager - Remote Work

Job Description: We are looking for a passionate and driven Customer Care Manager to join our team at PNC Financial Services Group.
This is a remote work position based in Dunedin, Otago, NZ.
As a mid-to-senior level professional with at least 8 years of experience in customer care or a related field, you will be responsible for managing a team of customer care representatives and ensuring the highest level of customer satisfaction.
Responsibilities: - Lead and manage a team of customer care representatives to deliver exceptional service to our clients - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to address customer issues and improve processes - Train and mentor team members to enhance their skills and performance - Handle escalated customer complaints and ensure timely resolution - Stay up-to-date on industry trends and best practices in customer care Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer care management role - Strong leadership and communication skills - Ability to work independently and as part of a team - Excellent problem-solving skills - Innovation and adaptability - Passion for delivering exceptional customer service Benefits: - Paid overtime - Gym membership - Remote work flexibility Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions.
We value innovation, collaboration, and continuous improvement.
Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.