**Job Title:** Customer Care Manager - Remote Work **Company:** Marathon Petroleum **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 5 --- **Job Description:** Marathon Petroleum is seeking a dedicated and experienced Customer Care Manager to join our remote team in Christchurch, Canterbury. In this role, you will be the driving force behind our customer care initiatives, ensuring exceptional service and satisfaction for our clients. This part-time position is perfect for a reliable and motivated individual who thrives in dynamic environments and is adept at managing multiple projects with innovative solutions. --- **Responsibilities:** 1. **Customer Support Management:** - Oversee the daily operations of customer care, ensuring timely and efficient responses to customer inquiries via various communication channels (phone, email, chat). - Develop and implement customer service policies, procedures, and best practices to enhance overall customer experience. 2. **Team Leadership:** - Provide guidance and mentorship to the customer care team, fostering an inclusive environment that encourages growth and development. - Conduct regular training sessions to empower team members with the skills needed to deliver high-quality customer service. 3. **Performance Monitoring and Reporting:** - Analyze customer feedback and service performance metrics to identify areas for improvement. - Prepare and present regular reports on customer care performance and customer satisfaction to senior management. 4. **Project Management:** - Lead customer service initiatives and projects aimed at improving operational efficiency and enhancing customer satisfaction. - Collaborate with cross-functional teams to ensure alignment and continuity in service offerings. 5. **Customer Relationship Management:** - Establish and maintain strong relationships with key clients, addressing any concerns or issues in a timely and professional manner. - Implement strategies to increase customer engagement and loyalty. 6. **Innovation:** - Stay updated on industry trends and best practices, incorporating innovative solutions into the customer service strategy. - Identify opportunities for technological enhancements in customer service platforms. --- **Requirements:** - **Education:** Bachelor's degree in Business Administration, Communication, or a related field is preferred. - **Experience:** Minimum of 5 years of experience in customer service or customer care, with at least 2 years in a managerial or supervisory role. - **Skills:** - Proven experience in project management with the ability to prioritize and manage multiple projects simultaneously. - Exceptional communication, interpersonal, and organizational skills. - Proficiency in customer service software and CRM systems. - **Personality Traits:** - Highly reliable and accountable, with a strong work ethic. - Self-motivated with a drive for excellence and continuous improvement. - **Soft Skills:** - Strong problem-solving and critical-thinking skills. - Innovative mindset with the ability to implement creative solutions to enhance customer service. --- **Benefits:** - Company transportation for work-related travel and activities. - Attractive joining bonus upon successful hiring. - Comprehensive vision insurance to support your overall health. --- **Working Environment:** At Marathon Petroleum, we are committed to cultivating leaders who foster inclusivity and mentorship. We believe that diverse perspectives enhance our workforce and contribute to our success. You will be part of a collaborative team that values open communication, progressive thinking, and teamwork. --- **Application Deadline:** October 5, 2024 --- **Equal Opportunity Statement:** Marathon Petroleum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
