Customer Care Manager - Remote Work

Job Description: Valero Energy is seeking a motivated and confident Customer Care Manager to join our team on a full-time basis, working remotely from Christchurch, Canterbury, NZ. As a mid-to-senior level professional with at least 7 years of experience in customer care, you will be responsible for managing a team of customer care representatives and ensuring the highest level of customer satisfaction. Responsibilities: - Develop and implement customer care strategies to improve customer satisfaction and retention - Manage a team of customer care representatives, providing guidance and support as needed - Monitor customer interactions to ensure quality and consistency in service delivery - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Conduct regular performance evaluations and provide ongoing training and development opportunities for team members - Handle escalated customer complaints and issues in a timely and professional manner - Develop and maintain relationships with key customers to ensure their needs are met and expectations are exceeded Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer care management, with at least 7 years of relevant experience - Strong leadership and communication skills - Excellent presentation and planning skills - Ability to work independently and as part of a team - Proficiency in CRM software and other customer care tools - Experience working in a remote environment is a plus Benefits: - Free food - Paid sick leave - Remote work flexibility Working Environment: At Valero Energy, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and contribute to the success of the company through their innovative thinking. Deadline to Apply: September 17, 2024 Equal Opportunity Statement: Valero Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.