Job Description: Old Republic International is seeking a part-time Customer Care Manager to join our team in Dunedin, Otago, NZ. As a mid-to-senior level position, we are looking for a candidate with at least 8 years of experience in customer service management. The ideal candidate will be energetic, passionate, and possess strong teamwork and negotiation skills. Responsibilities: - Develop and implement customer care strategies to enhance customer satisfaction and retention - Manage a team of customer care representatives, providing guidance and support as needed - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer issues and provide timely resolutions - Conduct regular training sessions for customer care staff to improve performance - Track key performance indicators and prepare reports for senior management Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in customer service management - Strong leadership and communication skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in CRM software and Microsoft Office Suite - Energetic and passionate about delivering exceptional customer service - Excellent teamwork and negotiation skills Benefits: - Medical coverage - Paid sick leave - Company transportation Working Environment: At Old Republic International, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best possible customer care experience, and we are looking for a Customer Care Manager who shares our commitment to excellence. Equal Opportunity Statement: Old Republic International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply: ******** We look forward to receiving your application and welcoming you to our team at Old Republic International.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
