Customer Care Manager

Job Description:Toys "R" Us in Christchurch, Canterbury, NZ is seeking a part-time Customer Care Manager to join our team at the Associate Level.
As a Customer Care Manager, you will be responsible for ensuring exceptional customer service and satisfaction.Responsibilities:Manage a team of customer care representatives and oversee their daily activities.Develop and implement customer care policies and procedures to improve efficiency and customer satisfaction.Handle escalated customer complaints and provide solutions in a timely and professional manner.Monitor customer feedback and use it to make improvements to products and services.Work closely with other departments to ensure a seamless customer experience.Provide regular reports on customer care metrics and recommend areas for improvement.Lead and motivate the team to achieve performance goals and meet customer service targets.Requirements:5 years of experience in customer service or a related field.Motivated and resourceful personality traits.Strong leadership and research skills.Excellent communication and interpersonal abilities.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Must be willing to work flexible hours, including weekends and evenings.Benefits:Visa sponsorship for eligible candidates.Training and professional development opportunities.Paid overtime for additional hours worked.Working Environment:Join our team and achieve success in a high-energy workplace focused on delivering impactful results.Equal Opportunity Statement:Toys "R" Us is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome all qualified applicants, regardless of race, color, religion, sex, national origin, age, disability, or veteran status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
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