Customer Care Coordinator

About the Company
At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.
Only MoleMap's proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and accurate and timely clinical treatment by specialist GP's.
About the Role
We're looking for two amazing people to join our customer care team on a fixed term basis for three months. You will be doing a mix of taking inbound calls from patients and outbound calling to arrange follow-up appointments.
This is a very exciting opportunity to join MoleMap as we enter a transitionary period of growth and continue to implement innovative solutions to provide an exceptional patient experience. You will be working side-by-side with our existing customer service staff who will support you every step of the way.
Based in our modern Greenlane office, the role will be 40 hours a week.
Minimum Requirements:

Previous customer service experience, preferably in a contact centre environment
Excellent listening skills and an ability to empathise
Ability to think on your feet and use your initiative
Attention to detail
Amazing verbal communication skills
To be computer literate i.e., competent with using the Microsoft Office suite
Strong administration and organisational skills, with the ability to manage multiple tasks at a time.

On a personal level
You will display the following personal attributes:

A positive outlook
A passion for providing an excellent customer service experience
Reliable, with strong work ethic and a reluctance to let the team down.
Positive, open and growth minded
Warm, articulate and able to use previous experience to get up to speed quickly.

Why MoleMap?
If you would like to work for a values-based company that does meaningful work for Australians and New Zealanders, then apply today! We are growing, and we want you to grow with us!

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