Are you a true legend? If your answer is a resounding "yes," we invite you to join our team!We're actively seeking a high-performing individual to join our dynamic, closely-knit team. Whether you're a recent graduate eager to hone your skills or an experienced team leader looking for an exciting new challenge, you'll play a pivotal role in supporting hundreds of families throughout Aotearoa.About Us:Alpine Spas has its roots in the Kiwi tradition of humble beginnings. We take pride in our innovative, agile, and adaptable approach. While others in the industry have remained stagnant, we've revolutionised the game, making us Aotearoa's fastest-growing retailer of Spa Pools and Swim Spas.Behind the scenes, our office is brimming with exceptional people who consistently deliver remarkable results while enjoying the process!About the Role:In your day-to-day role, you'll interact with service technicians, colleagues, and, of course, our valued customers. You will be crucial in the customer journey, ensuring customers feel supported and empowered when they enjoy our products.The hours for this role are: Monday to Friday - 10.30 - 7pm (Full time 40 hours)Role Responsibilities:Manage customer inquiries, including answering inbound calls, responding to emails, and providing real-time troubleshooting.Customise and oversee customer-specific solutions, collaborating with external providers to resolve issues when necessary.Take ownership of a caseload with multiple service requests.About You:We are looking for a highly energetic go-getter who is passionate about our customers and committed to achieving results. You are a thoughtful and thorough problem solver.You are:Exceptionally organised, with proven time management skills.Customer-centric, with a solid commitment to delivering exceptional service.A clear and concise communicator, both verbally and in writing.Technically minded, with the ability to process information accurately.We look forward to hearing from you.If this sounds like you, please apply using the provided link or email your cover letter and CV to ****** . In your cover letter, please tell us what makes you a legend. Your application will include the following questions: How many years' experience do you have as a Customer Service Role? Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Customer Care Consultant? Have you worked in a call centre before? Which of the following Microsoft Office products are you experienced with? How would you rate your English language skills? Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
