Customer Care Associate - Remote Work

SLI Systems is seeking a dedicated and hardworking individual to join our team as a Customer Care Associate in a remote work position. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service. Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Assist customers with inquiries, troubleshooting, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities for process improvement and innovation in customer care practices - Meet and exceed customer satisfaction goals and metrics Requirements: - Strong communication skills and ability to effectively persuade and influence others - Ability to work independently and manage time effectively in a remote work environment - Excellent problem-solving skills and attention to detail - Proficiency in using customer service software and tools - High school diploma or equivalent - Must be a resident of Hamilton, Waikato, NZ Personality traits: - Hardworking - Dedicated Soft skills: - Innovation - Persuasion Benefits: - Joining Bonus - Life insurance - Disability insurance Working environment: At SLI Systems, we are committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive work environment where everyone can thrive and succeed. Deadline to apply: ******** Equal opportunity statement: SLI Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.