We are seeking a highly skilled and organised Customer Based Coordinator to join our team. In this role, you will be responsible for efficiently managing the customer replenishment processes for all Nestle business units, including Pet, and Cereals.Your primary focus will be to ensure on-shelf availability while driving improvements for the downstream supply chain. You will play a crucial role in maintaining up-to-date information flows between Nestle and the customer, which are vital for business decision-making and continuity. The ideal candidate will have strong coordination and communication skills, with a customer-focused approach. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we would love to hear from you.Responsibilities:Efficiently manage events, promotions, and new product launches/changeovers with the customerEfficiently manage customer replenishment processes for Nestle business unitsDemonstrate cross-functional alignment with Demand and supply planning, Sales, and integration pointsDrive internal and external KPI reporting, including reason codes for failureMonitor end-to-end order to cash process, resolving issues and managing claims and invoicesDevelop customer insights and drive initiatives for improvementMonitor and improve cost drivers across both businessesResolve OBSL misses and availability issues, conducting root cause analysisActively engage in Supply Chain Efficiency programsSupport QA team in investigating Non-Conformances and closing cases efficiently Skills and Experiences:Demonstrated experience in Supply Chain, Customer service, or SalesOperational experience at a market/business levelExperience working collaboratively with customersInvolvement in business improvement projects or teamsUnderstanding of Order to Cash process and customer service focusStrong commercial and business acumenPrevious experience working for a customer is desirableEffective stakeholder management, negotiation, and influencing skillsDegree qualification is desirableBenefits: Joining Nestlé means working with an exceptional and highly engaged team while building and growing your career with a global FMCG leader.In addition, we offer:Varied career experiences and personalised development support.Wellbeing benefits including vaccinations and health insurance discounts.Diversity and Inclusion initiatives and program.Paid parental and partner leave.Purchase Leave Scheme.Additional company contribution to KiwiSaverFree parking onsite.Volunteering leave, Sports leave, Emergency Services leave.Discounted Nestlé products.We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
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