Kia ora! We're looking for a new Custody & Issuance Consultant to join our Collections & Recoveries Team in Auckland.Is this your next role?Our Custody & Issuance Consultant will manage a portfolio of consumer and small business customers. You'll get involved with loans where enforcement action is required to minimise any loss by working with delinquent borrowers towards rehabilitation.Does this sound like you?You're an experienced consumer and small business credit controller. You enjoy a fast-paced environment, can work independently, handle ambiguity with ease, and are known for being great to work with.With strong communication skills, you're a pro:NZ bank or finance company experience2 or more years collections/custody credit control experienceSecured & unsecured credit control experienceSound knowledge of NZ credit, CCCFA, privacy, repossession legislation, and insolvency law/processes.Our HeartlandWe may be small but our ambitions, like our hearts, are big. We embrace the new, we're nimble and flexible allowing us to adapt in a heartbeat. While others are still pondering, we're already hard at work. We innovate and execute at speed, providing our customers with access to opportunities that make a real difference to them.Diversity & InclusionAt Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're currently working towards getting the Rainbow Tick and have just become a Hearing Accredited Workplace.We're an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them, etc).A bit about us and what we doHeartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers, and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates.Can you see yourself here?We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Maori group, the Rainbow Committee, Diversity & Inclusion Committee, and our Green Team).Some of our other benefits include:Employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball, and football), and Friday night pizzas and drinks!Diversity & InclusionAt Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have recently received the Rainbow Tick.Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them, etc).Keen to learn more?For an insight into life at Heartland, check out this video, our Instagram @heartlandbanknz or follow us on LinkedIn here.Please note you must be eligible to work in New Zealand.
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