Collections (Call Centre & Customer Service)Full timeAdd expected salary to your profile for insights.Nova is part of the family-owned Todd Corporation, one of New Zealand's largest and most successful companies. We're the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses.About the roleYou will be responsible for leading and coordinating the Credit Solutions team to ensure the team delivers effective credit management outcomes to Nova energy customers. You will be required to encourage timely engagement with customers, effectively manage credit risk, recover overdue debts, and reduce bad debts. This is a permanent full-time role (40 hours per week) Monday to Friday, based out of our Wellington office.Other key tasks:Coach and mentor team members by fostering high standards and ensuring a culture of learning, sharing experiences, and constructively challenging thinking.Forecast and monitor workflows and operational metrics so that priorities are set, and deadlines are met.Handle customer escalations.About you:To thrive in this role, you will have experience in building and fostering a collaborative & high performing team while encouraging an inclusive & positive workplace culture. You will bring excellent analytical skills to assess credit risk, analyze financial statements and credit reports, and make informed credit decisions.Key skills required for this role:Related qualifications or senior level experience in a similar role within Credit solutions.In-depth knowledge of credit risk management principles and credit policies and procedures with a good understanding of related regulatory requirements.Ability to quickly identify and resolve credit-related issues and work with your team to develop solutions that minimize credit risk while meeting business objectives.Proficiency in coaching, mentoring, and leadership to effectively manage and guide a team.While you may not tick all the boxes, if you can demonstrate how your previous work experience or personal skills would make you successful in this type of role, we would like to talk to you.More about the Credit Solutions TeamWe are a tight-knit busy team who excel in frontline customer service. We work in a high-volume environment, delivering industry benchmark results and have fun doing it. The team is passionate about creating solutions to complex problems and providing a refreshing and positive experience for our customers. On top of having a team with great senses of humour, we do morning teas, daily quizzes, and games – which all makes for a great work environment.What We Can Offer YouA discretionary incentive payment based on your performance and the Company's.Annual wellness programme, learning and development programmes, discounted Southern Cross, and a bunch of other good stuff.Flexible work arrangements (WFH 2 days a week).Employee discount programme (Nova Perks), free eye checks, discounted gym, fuel savings – to name a few.Generous leave provisions including parental leave top ups for 26 weeks, volunteer leave, and the option to purchase additional leave.Fun Cultural Calendar & social club activities.A dynamic environment with an ever-evolving industry where you can learn, grow, and thrive.Join our dedicated team and grow your career in a supportive and inclusive environment where we value diversity and encourage you to be your authentic self throughout the recruitment process. Please don't hesitate to share any specific needs or ways we can assist and support you throughout this process.For more information you can visit our website at www.novaenergy.co.nz and follow this link to review the position description https://www.novaenergy.co.nz/position-description.Due to immigration requirements, we are only accepting applications from those who have current work rights in New Zealand right now. Please note that you may not receive notification of the outcome of your application until the vacancy has closed, and we have completed the shortlisting process.
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