No matter where you are in your career – or where you want to be – we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Purpose of Role The Credit Risk Specialist will be responsible for proactive and timely detection of fraud and to mitigate reoccurrences by identifying root cause. With a thorough understanding of Cromwell's customer master setup and billing options the role will reduce the risk and facilitate profitable sales through continuous and proactive partnerships with internal and external customers. In addition, proactive debt collection through the internal debt collection process and reporting out for the business in line with the business strategy and goals.
Role Responsibilities Understand changes with the external customer's processes, take action to ensure timely, accurate customer master set up and credit management is maintained or proactively communicate potential impact to internal business partners Determine root cause of invoice problems by leveraging sound knowledge of the procurement to pay process and use CI methodology with internal/external partners resulting in mutually beneficial resolution Build and maintain superior relationships with internal and external customers while possessing a thorough understanding of Cromwell's business processes and the external customer's purchase-to-pay and order-to-cash process to ensure all elements are in order to facilitate profitable sales growth Exercise personal judgment, with minimal management inspection, in a group of complex customer situations Ensure through collaboration that effective, profitable, value-added invoicing solutions are understood, offered, and maintained to grow or maintain business relationships Effectively and selectively manage conflicting time commitments between meetings vs workloads Demonstrate advanced system knowledge and effectively navigate systems to provide accurate and timely billing to reduce DSO Accurate data entry to ensure seamless process from customer supplier account set up, order placement to cash posting Grow profitable sales through regular and stringent reviews of risk Validate and execute the proper hierarchy or linkage of customer data/supplier data to ensure no impact to customer, sales or AR on pricing, billing, and reporting Management of debt on customer accounts through external sources, following an internal debt collection policy Accurate processing of interest and fees aligning to Lloyd's base rate and internal interest calculations Timely and accurate resolution on all duties, aligning with SLA's Role Requirements Essential Qualifications & Skills: This is an entry level role and recent School, College, University leavers will be considered Level 4 English and Maths Must have well-developed communication skills (verbal and written) with a keen eye to process improvement, and proficient project management skills Demonstrated ability to work independently, creatively and maintain a proactive focus with strong organizational, planning, and multi-tasking skills Working knowledge of MS Office Professional – Outlook, Excel, and Word. Key Relationships Internal :
Partner with other business partners at all levels to ensure collections remain an integral part of Company goals and issues preventing timely collection are addressed promptly. External :
Partner with other business partners at all levels to ensure credit, fraud and ultimately collections remain an integral part of Company goals and issues preventing timely delivery and queries / disputes are addressed promptly. Third party collection agencies – ensure performance of collection agencies meets expectations with commissions assessed at negotiated rates. Third Party fraud prevention companies- ensure timely, accurate and prevention rules are maintained About Cromwell Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We're all individuals, yet we're very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it's about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is an Equal Opportunity Employer
About Cromwell Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We're all individuals, yet we're very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it's about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is an Equal Opportunity Employer.
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