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Job no: 523071 Brand: FCM Work type: Full time Location: Auckland, Central, Wellington, City centre, New Zealand Categories: Operations & Professional Services, Corporate & Group Travel, Business Development
About FCM
FCM is more than just one of the world's largest travel management companies with a 24/7 reach in over 100 companies. We're a movement of over 6,500 changemakers, travel gurus, performance improvers and leaders without limits, on a mission to help the world's biggest companies move smoother. We're officially a great place to work, but also a company like no other. Why? Because we thrive on change. We're fuelled by what we call our alternative mindset. This is FCM, where different happens.
What you'll be doing
The purpose of the Account Manager is to drive customer profitability, retention and growth. In addition, a focus on delivering customer value and best practice travel programs and to increase and optimise the number of services provided to customers.
Deliver outstanding customer service, improved efficiencies, savings, sound account management practices and use of FCM technology, products & services, resulting in retention and growth and a best in market customer travel program
Identify opportunities for value added sales into existing customer base
Identify opportunities for growth including leakage and other markets
Communicate with customers at all levels
Identify and build relationships with key customer stakeholders
What you'll need
Account relationship or sales management experience
Strong Technical Knowledge
Experience in managing national and multi-national accounts
Demonstrated ability to build multi-level relationships
Demonstrated superior negotiation skills
Highly developed analytical and presentational skills
Experience within the travel industry will take preference
What's in it for you
Flexible/hybrid working model - a mix of remote and office work.
Discounted travel - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts.
Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
Hour of Empowerment – an hour set aside each week to spend on your well-being.
Plus so much more!
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
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Applications close:
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