Nga korero mo te turanga – About the role The Contact Team supports the student enrolment process and to offer guidance and answer any questions our prospective students and applicants may have. The role is to call applicants who are at the various stages of the process and guide them from the moment they start their application right up to when our students enrol. There will be a focus on delivering and meeting targets. Having lots of energy and the ability to multi-task whilst providing excellent customer service is key to the success of our team.
You will be joining an integrated and diverse team, where you will always be encouraged to contribute feedback on current practice and we welcome suggestions of new innovative ways of improving processes to enhance the student experience.
Salary will be in the range of $54,686 to $66,152 per year pro rata based on skills, knowledge and experience brought to the position. This is a part-time role for 15 hours a week to be worked across 3 or 4 days (Monday to Thursday). The hours of work are between the hours of 4:00pm to 8:00pm, based on our Hillcrest Campus.
For more information on the role please see the position description here. For a confidential conversation about the role, please contact Sarah Siemelink, Contact Team Manager, on email ****** Ko wai koe? – Who are you? Ideally, you will have experience in a Contact Centre environment and will thrive off delivering excellent customer service, predominantly supporting students through their enrolment journey. You are driven by results and willing to achieve common goals within a collaborative working environment. High standards of work quality and output, including the ability to work to deadlines and maintain performance under pressure.
Most importantly, you will have excellent interpersonal communication skills, along with the ability to successfully engage with not only a diverse student population, but wider key stakeholders across the University.
Ko wai matou? – Who are we? Student Services provides high quality integrated services that foster engagement, promote wellbeing and support students in achieving their academic goals. The work of Student Services comprises the following student services: administrative processes from enrolment through to graduation, enquiry management, pastoral care, international student services, health, accommodation, counseling, disabilities support, career development services, sport and wellbeing, student surveys and student complaints and appeals.
He aha nga take me tono mai ai koe? – Why should you apply for this position? We want you to be part of our success! Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you'll enjoy a satisfying work environment with many benefits.
The University of Waikato is distinctive for the diversity of its staff and students, and encourages applicants with the relevant capabilities from all backgrounds to apply.
Ko te Tangata – For the People The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.
E herea ana te Whare Wananga ki te kaupapa kia whakaratohia te mea angitu orite ki nga tangata katoa.
Applications Close on April 28, 2024
Requisition Number 1001564
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