Contact Center Specialist - Work From Home

Job Description: Avery Dennison is seeking a Contact Center Specialist to join our team in Hamilton, Waikato, NZ. This is a part-time, work from home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role. The ideal candidate will be hardworking, resilient, possess strong problem-solving skills, and have experience in strategic planning. Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate information and assistance to customers regarding products, services, and orders. Resolve customer complaints and issues in a timely and efficient manner. Utilize CRM software to track customer interactions and maintain accurate records. Collaborate with other team members to ensure a seamless customer experience. Participate in ongoing training and development programs to enhance skills and knowledge. Meet or exceed performance metrics related to call quality, customer satisfaction, and productivity. Requirements: Minimum of 2 years of experience in a customer service or contact center role. Excellent communication skills, both verbal and written. Strong problem-solving abilities and strategic planning skills. Ability to work independently and as part of a team. Proficiency in CRM software and Microsoft Office Suite. High school diploma or equivalent required; college degree preferred. Benefits: Visa sponsorship for eligible candidates. Medical coverage for employees and their families. Free accommodation for remote workers. Opportunities for career growth and advancement within the company. Working Environment: At Avery Dennison, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and support to our customers, ensuring their satisfaction and loyalty. Deadline to Apply: Interested candidates should submit their applications by September 6, 2024. Equal Opportunity Statement: Avery Dennison is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr