Contact Center Specialist - Remote Work

Code Avengers is looking for a Contact Center Specialist to join our remote team in Auckland, New Zealand. This part-time entry-level position is perfect for individuals with no experience who are looking to start their career in customer service. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will handle inquiries, resolve complaints, and escalate issues as needed. You will also be responsible for maintaining accurate records of customer interactions and transactions. Requirements: - Must be reliable and resilient - Excellent communication skills - Strong planning and organization skills - Ability to work independently and as part of a team - Leadership qualities Responsibilities: - Respond to customer inquiries in a timely manner - Resolve customer complaints in a professional and efficient manner - Escalate issues to the appropriate team members when necessary - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure excellent customer service Benefits: - Vision insurance - Company transportation - Free food At Code Avengers, we prioritize employee well-being through health and wellness initiatives. Our remote team offers a flexible and supportive working environment where you can thrive and grow in your career. Equal opportunity statement: Code Avengers is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Deadline to apply: August 26, 2024 If you are a reliable and resilient individual with strong communication skills and a passion for customer service, we encourage you to apply for the Contact Center Specialist position at Code Avengers. Join our team and start your journey in the exciting world of customer service today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.