**Job Title:** Contact Center Representative - Work from Home **Company:** Newmont Mining **Location:** Wellington, Wellington, NZ **Job Type:** Full-time **Seniority Level:** Associate Level **Years of Experience:** 2 --- ### Job Description Newmont Mining is seeking a dedicated and passionate Contact Center Representative to join our dynamic team in a work-from-home capacity.
As a global leader in the mining industry, Newmont is committed to providing excellent service to our stakeholders while adhering to our core values of integrity, sustainability, and innovation.
In this role, you will be instrumental in delivering high-quality customer support, fostering strong relationships with clients, and driving positive outcomes for the organization.
### Key Responsibilities - **Customer Interaction:** - Serve as the first point of contact for external and internal inquiries regarding our products and services.
- Greet customers warmly and determine their service needs through active listening.
- Address customer complaints and provide appropriate solutions, ensuring customer satisfaction.
- **Product Knowledge:** - Maintain an in-depth understanding of Newmont's services and product offerings to provide accurate information to customers.
- Stay current with industry trends and company policies to effectively address customer queries.
- **Decision-Making:** - Utilize strong decision-making skills to assess and resolve customer issues expeditiously, ensuring minimal disruption to their experience.
- Evaluate customer feedback to identify patterns and make recommendations for process improvements.
- **Negotiation:** - Negotiate favorable solutions for customers while balancing company policies and guidelines.
- Collaborate with internal teams to ensure that all customer requests are handled efficiently and satisfactorily.
- **Documentation and Reporting:** - Document all customer interactions accurately in the CRM system, capturing relevant details and follow-up actions.
- Provide regular reports on customer interactions and feedback to management, highlighting any recurring issues or trends.
- **Change Management:** - Embrace and adapt to changes in processes and procedures as Newmont evolves its service delivery model.
- Work collaboratively with team members to support each other through transitions and challenges.
### Requirements - **Experience & Education:** - Minimum of 2 years of experience in a contact center or customer service environment.
- High school diploma or equivalent; a degree in business or related field preferred.
- **Skills:** - Proven ability to negotiate effectively and make sound decisions under pressure.
- Excellent verbal and written communication skills.
- Proficient in using CRM software and Microsoft Office Suite.
- **Personality Traits:** - Driven and hardworking; demonstrates a proactive approach to problem-solving.
- Possesses a positive attitude and a strong desire to help others.
- **Soft Skills:** - Strong decision-making capabilities with the ability to weigh options and outcomes logically.
- Effective negotiation skills to resolve customer conflicts and reach mutually beneficial outcomes.
### Working Environment You will thrive in an environment that embraces and navigates change seamlessly, offering an opportunity for personal and professional growth while adapting to industry advancements and company initiatives.
### Benefits - Competitive retirement plan options to support your future savings.
- Opportunities for travel to various Newmont mining sites globally, expanding your professional network and experience.
- Visa sponsorship available for qualified candidates willing to relocate.
### Application Deadline Please submit your application by **October 29, 2024**.
### Equal Opportunity Statement Newmont Mining is an equal employment opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- If you are a motivated individual with a passion for customer service and desire to be part of a forward-thinking organization, we invite you to apply for the Contact Center Representative position at Newmont Mining.
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