**Job Title:** Contact Center Representative - Remote Work **Company:** Reinsurance Group of America **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience Required:** 4 ### Job Description Reinsurance Group of America (RGA) is seeking a dedicated and resourceful Contact Center Representative to join our team in a part-time capacity.
This remote role is essential in ensuring that we continually meet and exceed our customer expectations while maintaining the highest standards of quality and professionalism.
If you are a self-motivated individual who thrives in a fast-paced environment and possesses exemplary attention to detail, we encourage you to apply!
### Key Responsibilities - **Customer Interaction:** Engage with customers via various channels (including phone, email, and chat) to address inquiries, resolve issues, and provide information about our products and services.
- **Account Management:** Manage customer accounts seamlessly, ensuring all data is accurate and up-to-date.
Process changes, renewals, and cancellations while adhering to company protocols.
- **Problem Solving:** Utilize problem-solving skills to diagnose customer issues promptly and effectively, ensuring resolutions align with customer expectations.
- **Documentation:** Maintain accurate records of all customer interactions, ensuring that data is logged properly in the company's CRM system.
Document customer feedback and share insights with management for continuous improvement.
- **Collaboration:** Work collaboratively with other departments, including underwriting, claims, and technical support, to provide comprehensive solutions to customers.
- **Quality Assurance:** Adhere to quality assurance standards by following established protocols, participating in training sessions, and contributing to team meetings to share best practices.
- **Performance Metrics:** Achieve performance targets such as response time, resolution rates, and customer satisfaction scores through effective communication and organization.
- **Up-to-Date Knowledge:** Stay informed about industry trends, product updates, and changes within the company to provide accurate information to customers and improve personal development.
### Requirements - **Experience:** A minimum of 4 years of experience in a contact center environment or customer service role, preferably within the insurance or finance sectors.
- **Education:** Bachelor's degree or relevant certification preferred but not mandatory.
- **Technical Skills:** Proficient in using CRM software and various communication tools.
Comfort with technology to adapt to new tools and processes quickly.
- **Personality Traits:** - **Resourceful:** Ability to find solutions independently and utilize available resources efficiently.
- **Motivated:** Proactive attitude towards work, demonstrating the initiative to improve processes and enhance customer experience.
- **Soft Skills:** - **Attention to Detail:** Strong focus on accuracy in documentation and communication.
- **People Management:** Exceptional interpersonal skills with the ability to build rapport with customers and colleagues alike.
### Benefits - **Company Transportation:** Assistance with transportation for commuting purposes, facilitating a smoother work-life balance.
- **Dental Insurance:** Comprehensive dental coverage to ensure your health and well-being.
- **Remote Work Flexibility:** Enjoy the benefits of working from home while being part of a dynamic team.
### Working Environment Join a team where technology is harnessed to drive innovation and efficiency.
Our remote work setup offers flexibility while still fostering a connected and supportive team atmosphere.
### Application Deadline All applications must be submitted by **October 5, 2024**.
### Equal Opportunity Statement Reinsurance Group of America is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable laws.
We believe that diverse perspectives are essential to our success and strongly encourage all candidates to apply.
--- We look forward to receiving your application and exploring how you can be a part of RGA's commitment to excellence in customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
