**Job Title:** Contact Center Associate **Company:** A2 Milk Company **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience Required:** 4 **Position Overview:** A2 Milk Company is seeking a dedicated and driven Contact Center Associate to join our dynamic team in Hamilton, Waikato. This part-time position requires a professional who is hardworking and confident, with a strong background in customer service. The ideal candidate will display leadership qualities and possess critical thinking skills to handle various customer inquiries efficiently. **Key Responsibilities:** - **Customer Service Excellence:** Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all customers while maintaining the integrity of the A2 Milk brand. - **Communication Management:** Responsibly handle a high volume of incoming calls, emails, and chat inquiries in a timely and efficient manner, ensuring all customer communications are logged according to company protocols. - **Problem Solving:** Utilize critical thinking skills to analyze customer issues, identify solutions, and communicate these effectively, while following up to ensure resolution and customer satisfaction. - **Team Collaboration:** Collaborate with team members and other departments to provide holistic solutions for customer concerns and improve overall service delivery. - **Leadership Involvement:** Assist in guiding less experienced team members, sharing knowledge, and offering support to foster a collaborative team environment. - **Product Knowledge:** Maintain an in-depth understanding of A2 Milk products and services to effectively educate and influence customer decisions. - **Feedback and Reporting:** Collect and report customer feedback to management to assist in ongoing service improvement initiatives and product development. - **Process Improvement:** Identify inefficiencies and propose improvements in customer service processes to optimize operations and improve customer satisfaction. - **Compliance Adherence:** Ensure adherence to company policies and procedures, including data protection regulations. **Requirements:** - **Education:** A minimum of a high school diploma or equivalent; further education in business or customer relations is a plus. - **Experience:** At least 4 years of experience in a customer service role, preferably within a contact center setting. - **Skills:** - Strong proficiency in communication (both verbal and written) to convey information clearly and effectively. - Exceptional problem-solving skills with a focus on critical thinking and decision-making. - Demonstrated leadership qualities with the ability to motivate and guide others. - **Personality Traits:** - Hardworking and driven to achieve personal and team goals. - Confident in interacting with customers and making decisions that align with company values. - **Technical Skills:** Familiarity with customer relationship management (CRM) software and basic computer skills ideally suited for handling multiple systems. **Benefits:** - Relocation allowance for candidates moving to the Hamilton area. - Company equipment to facilitate a smooth working experience. - Paid sick leave to support employee well-being. **Working Environment:** Join a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. The A2 Milk Company is committed to creating an inclusive environment where everyone can thrive. **Application Deadline:** Please submit your application by October 6, 2024. **Equal Opportunity Statement:** A2 Milk Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and abilities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
