**Job Title:** Contact Center Associate **Company:** Salesforce.com **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 3 --- **Job Description:** Salesforce.com is seeking a motivated and enthusiastic Contact Center Associate to join our dynamic team in Hamilton, Waikato. This role is designed for individuals who exhibit resilience and drive in a fast-paced customer service environment. If you thrive on facilitating positive customer experiences while contributing to a vibrant workplace, this may be the perfect opportunity for you. ### Key Responsibilities: - **Customer Interaction:** Serve as the frontline point of contact for customers, addressing inquiries, providing information on Salesforce products and services, and resolving any issues they may encounter. - **Problem-Solving:** Utilize critical thinking and problem-solving skills to effectively address and resolve customer concerns while maintaining a high level of professionalism and courtesy. - **Communication:** Deliver clear and engaging presentations to customers, showcasing Salesforce's capabilities and value proposition effectively to meet their needs. - **Record Management:** Accurately document all customer interactions in the customer relationship management (CRM) system, ensuring all required details are captured for future reference and analysis. - **Strategic Planning Support:** Collaborate with the team to develop and optimize strategic plans aimed at enhancing customer satisfaction and streamlining operational efficiency within the contact center. - **Collaboration:** Work closely with team members and other departments to ensure comprehensive customer support and service delivery, sharing insights and feedback to improve processes and service offerings. - **Feedback Collection:** Gather customer feedback after problem resolution and escalate complex issues as necessary, contributing valuable insights into product improvements and customer service enhancements. - **Training and Development:** Participate in ongoing training and development sessions to stay updated on the latest Salesforce products and industry trends and enhance personal skill sets. ### Requirements: - **Experience:** Minimum of 3 years of experience in a customer service or contact center role is required. - **Education:** High school diploma or equivalent; additional customer service certifications or degrees are a plus. - **Personality Traits:** - **Resilient:** Ability to adapt to change and remain positive in challenging situations. - **Driven:** Motivation to succeed and committed to exceeding customer expectations and personal performance targets. - **Soft Skills:** - **Presentation Skills:** Strong ability to articulate ideas and engage customers through effective communication techniques. - **Strategic Planning:** Proven capability to think strategically and align customer service operations with organizational goals and customer needs. - **Technical Skills:** Familiarity with CRM software, Microsoft Office Suite, and other relevant tech tools is a strong advantage. ### Benefits: - **Company Transportation:** Assistance with transportation to facilitate smooth commuting. - **Paid Time Off (PTO):** Enjoy flexible PTO to recharge and maintain work-life balance. - **Paid Sick Leave:** Access to paid sick leave to ensure wellness without the worry of loss of wages. ### Working Environment: Join a vibrant and joyful workplace that fosters creativity and collaboration. We believe in infusing enthusiasm into daily tasks, making our contact center not just a place of work, but an environment where positivity thrives. ### Application Deadline: Please submit your application by **September 29, 2024**. --- **Equal Opportunity Statement:** Salesforce.com is an equal opportunity employer and values diversity in our workforce. We encourage applications from individuals of all backgrounds and experiences, and we are committed to creating an inclusive environment for all employees. --- If you strive to make a difference in the lives of customers while enjoying a fulfilling work environment, we would love to hear from you! Apply today to become a pivotal part of Salesforce.com.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
