Contact Center Assistant

Job Description: As a Contact Center Assistant at Viacom in Hamilton, Waikato, NZ, you will be responsible for providing exceptional customer service to our clients.
You will work closely with the Contact Center Manager and team to ensure that all customer inquiries and concerns are addressed in a timely and professional manner.
Responsibilities: Answering incoming calls and responding to emails from customers.
Providing solutions to customer inquiries and resolving any issues that may arise.
Conducting follow-up calls to ensure customer satisfaction.
Collaborating with other departments to escalate and resolve complex customer issues.
Maintaining accurate customer records and documentation.
Assisting with training new contact center staff.
Contributing to the continuous improvement of contact center processes and procedures.
Requirements: A minimum of 3 years of experience in a customer service or contact center role.
Strong communication skills, both verbal and written.
Excellent problem-solving skills and the ability to negotiate effectively.
A driven and motivated personality with a strong work ethic.
Proficient in Microsoft Office and other relevant computer applications.
Ability to work well in a team environment.
Experience with CRM software is a plus.
Benefits: Life insurance Relocation allowance Profit sharing Working Environment: At Viacom, we nurture an entrepreneurial atmosphere, even within an established organization.
We encourage our employees to think creatively and take initiative in their roles.
Deadline to Apply: August 25, 2024 Equal Opportunity Statement: Viacom is an equal opportunity employer and welcomes applicants from all backgrounds.
We do not discriminate based on race, gender, religion, sexual orientation, or any other protected characteristic.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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