Complaints Assessor | Ateha Take Amuamu

* Be part of a skilled and passionate team * Full time, Permanent Position * Location- Auckland CBD or Wellington CBD Ko wai tatou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.HDC is going through an exciting period of growth, this is an opportunity to join a skilled and passionate team that makes a real difference by helping to resolve complaints about consumer rights in the health and disability sector.
Mo tenei turanga mahi | About this role The core work of our Assessment Team is receiving and managing complaints through to resolution, with a focus on complaints associated with older people in Aotearoa New Zealand, and working closely with the team of the Aged Care Commissioner to promote and protect the rights of older adults .You will analyse and present new complaints, draft letters, review responses and clinical information, and engage with consumers and providers.
You will resolve complaints that are suitable for earlier resolution and refer others on for further investigation.
Ko nga mea ka hiahiatia e koe kia angitu te haere | What you'll need to be successful:• Excellent writing skills – including the ability to communicate with people from a wide cross-section of the community• Exceptional phone skills, calm and professional approach, with a kind, empathetic manner• Resilience to difficult subject matter• Proven ability to identify and solve problems• Enthusiasm for, and a genuine interest in, the health and disability sector• An appropriate tertiary qualification (health, disability or law) and/or a clinical background.
(It is desirable but not essential that the clinical background is in the context of care of the older person)• At least two years relevant work experience, preferably more, for the Assessor role.View the Position Description for Complaints Assessor here or follow the link below (copy and paste in the web browser).
All applicants must complete the online HDC application form to be considered.Applications can be submitted via the button below.
Your CV and Cover Letter can be attached within the application.E-mail enquiries to ****** Applications for this role close on 25 July 2024