Complaints Assessment Assistant | Kaiawhina Aromatawai Amuamu

* Join a skilled and passionate team * Excellent writing and communication skills required * Permanent 2X 0.5 FTE or 1X 1 FTE position * Location- Auckland or Wellington Ko wai tatou | Who we are The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
Mo tenei turanga mahi | About this role The Complaints Assessment Team is at the frontline of the Commissioner's contact with the community.
They respond to enquiries, receive and resolve complaints, and engage with key stakeholders and members of the public The role of the Complaints Assessment Assistant is to help progress complaint files and draft legally sound, high quality correspondence to all parties.
Ko nga mea ka hiahiatia e koe kia angitu te haere | What you'll need to be successful: * Excellent verbal and written communication skills, with a sensitive, empathetic approach.
* Able to engage with complainants/ consumers on the phone, and in writing.
* Proven ability to identify and solve problems * Ability to work autonomously.
* Excellent organisational skills –able to manage time, set priorities and meet deadlines.
* Methodical approach with strong attention to detail and accuracy.
* Demonstrated ability to use IT systems.
* Calm and professional approach, with the ability to work well under pressure and manage difficult subject matter.
* Enthusiasm for working as part of a team - empathic and supportive of colleagues.
* An understanding of, and interest in, the health and disability sector in New Zealand.
* An understanding of the principles of the Te Tiriti O Waitangi and the aims and aspirations of Maori.
* Right to work in New Zealand View the Position Description for Complaints Assessor Assistant here or follow the link below (copy and paste in the web browser).
applicants must complete the online HDC application form to be considered.Applications can be submitted via the button below.
Your CV and Cover Letter can be attached within the application.E-mail enquiries to ****** Applications for this role close on 12 September 2024 .