The Odom Corporation Collections Specialist in Clyde Hill, WashingtonDescription: This position is responsible for managing and collecting a portfolio of accounts within approved corporate guidelines.Salary: $20.00 - $26.52 DOEEssential Duties & ResponsibilitiesManaging and collecting a portfolio of accounts within approved corporate guidelines and legal compliance requirements for the sale of alcohol as assigned by Supervisor/Manager.Review daily order report for customer flagged accounts. Maintain reasonable credit limit and lines to accommodate orders or seasonal barge shipments.Responsible for reconciling customer accounts, including identifying reasons for any disputes, deductions, and unapplied payments towards resolution.Ensures customer is paying in accordance with terms of sale that vary per state or product type. Military and large retail chain accounts experience is a plus.Works closely with customer, cash team, sales, pricing, and administration teams to identify root cause and coordinate correct handling to resolve discrepancies and coordinate action to mitigate future ones.Maintains current detailed communications and accurate contact documentation on assigned accounts or hierarchy that may include portal accesses, customer folders detail, alcohol lien or unique process handling, current year application, contact names, titles, phone numbers, and emails.Negotiates payment plans within approved guidelines and monitors follow-up promises.Brings account concerns to AR Supervisor or Credit Manager for prompt attention and escalation.Recommends credit hold, write off, and third-party action for customers not meeting prompt payment standards as defined by management.Requests customer adjustments timely and accurately.Prepares and supports weekly or monthly statements to customers.Provides excellent customer service.Job RequirementsAssociate's degree (A.A.) or equivalent from two-year college or technical school preferred but not required; or one or more years related experience and/or training; or equivalent combination of education and experience.Proficient in Microsoft Office (Word, Excel, Outlook, etc.), Adobe, Teams, SharePoint.Experience handling large volume deduction management and/or transactional account reconciliation preferred.Excellent communication skills, both written and verbal. Proficient with the English language is necessary for this position.Must be detail-oriented, with problem-solving ability, and strong organization skills.Ability to work accounts in multiple ERP systems. Experience with eoStar and/or Encompass is a plus.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.High volume of phone work: 50+ calls a day, must be able to talk and hear. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a keyboard and a mouse. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.Work EnvironmentThis position will be performed in Bellevue, WA, unless work from home has been approved. Must be able to regularly commute to Bellevue Office as needed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. The noise level in the work environment is usually moderate.
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