Job ID: 2539852 | Amazon Web Services New Zealand Limited
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Interact with leading engineers around the world
Partner with Amazon Web Services teams to help reproduce and resolve customer issues
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
Drive customer communication during critical events
Drive projects that improve support-related processes and our customers' technical support experience
Write tutorials, how-to videos, and other technical articles for the developer community
Work on critical, highly complex customer problems that may span multiple AWS services
WHY AWS SUPPORT?
This is a customer support role – in The Cloud
A Support Engineer will be primarily responsible for solving customer's cases through various contact channels including telephone, email, and web/live chat.
Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions.
Coach/mentor new hires, develop & present training, partner with development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
ROLE DESCRIPTION
The Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, and acting as the voice of the customer to internal teams across AWS.
BASIC QUALIFICATIONS
Experience in troubleshooting with System Administration with Linux.
Experience with Networking and troubleshooting.
Understanding of virtualization and cloud computing.
PREFERRED QUALIFICATIONS
Experience managing full application stacks from the OS up through custom applications
Knowledge of AWS and Cloud Computing concepts
Understanding of Security best practices
Understanding of distributed computing environments and methodologies
Posted: August 29, 2024 (Updated about 2 hours ago)
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