Cloud Support Engineer (Database Postgres Oracle)

Minimum Requirements: Administration experience with one of the following Database engines: Postgres, Oracle, Amazon Aurora Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and related services (Active Directory) Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls, or LAN/WAN) Experience with Database troubleshooting and performance tuning Experience with setting up monitoring/alarming for Database environments Experience with Database migration and ETL Experience with query analyzers and query tuning/slow query optimization Knowledge of AWS and Cloud Computing concepts Experience troubleshooting the full application stacks from operating system through to custom applications Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team, you will assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
We promote advancement opportunities across the organization to help you meet your career goals.
We also have training programs to help you develop the skills required to be successful in your role.
Amazon Web Services is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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